Frequently Asked Questions

Where do you ship from?

All orders are shipped from one of the top-tier manufacturers we partner with to our distribution center, and then directly to your doorstep.

 

When will my order be shipped?

Orders are processed and shipped within 1 business day. We do not process orders on weekends or public holidays.

The typical delivery timeframe is 3 to 5 business days.

 

How can I track my order?

After your order is fulfilled, you will receive a tracking number by email so you can follow the progress of your delivery.

 

How’s the product quality?

Velouelle.com works with carefully selected manufacturers around the world who follow strict quality control standards. If you receive a broken or defective item, we are happy to send a replacement or issue a full refund.

 

Can product details vary?

Yes. We work with multiple suppliers, and certain product specifications, including material composition, may vary between suppliers or production batches. If you require confirmation of a particular material or product specification, please contact us before purchasing.

We strive to keep our product descriptions accurate and will address concerns regarding products that differ materially from their advertised descriptions in accordance with applicable law.

 

Can I change or cancel my order?

You may cancel or modify your order within 5 hours of placing it. If the request is made after 5 hours, a restocking fee may apply depending on the order status.

 

How do I contact Velouelle.com?

You can email us at info@Velouelle.com

 

Is my information safe?

Yes. We use trusted payment processors that protect your data with 256-bit encryption. Your personal information is never shared with anyone.